We aim to provide you with the best shopping experience. Should you need to return a product, please review the following policies:
1. Video Submission for Return Requests:
To initiate a return, customers must record a clear and continuous video of unpacking the parcel to verify the product's condition upon delivery. Please send the video to our email at support@exeure.com for inspection. After reviewing the video, we will inform you of the eligibility for a return.
2. Exchange or Store Credit Only:
Refunds are not available. Eligible returns will be processed as an exchange for a product of the same value or as store credit for future purchases.
3. Condition of Returned Items:
All returned items must be in their original condition, unused, and with all tags, packaging, and accessories intact. Items that show signs of wear and tear, damage, or tampering will not be accepted.
4. Return Window:
Returns must be requested within 48 Hours from the date of delivery. Requests received after this period will not be entertained.
5. Shipping Costs:
Customers are responsible for return shipping costs, except in cases where the product is found to be defective or incorrect as per the order. For such cases, we will reimburse the shipping charges.
6. Damage During Transit:
If the product arrives damaged, please notify us immediately with the unboxing video as proof. Failure to provide this video may result in the rejection of your return request.
7. Store Credit Validity:
Store credit issued for returns will be valid for 3 months from the date of issuance and can be used for purchases on Exeure.